Terms and Conditions

Order

We only facilitate deliveries of our products to addresses within the Benelux, France and Germany.
Are you located outside one of these countries and want to buy a POLSPOTTEN product? Pease contact us, we will then look for a point of sale as close to you as possible.

Payment

Our payment service provider Adyen facilitates payments via IDEAL for The Netherlands, Bancontact for Belgium and Luxembourg and Credit Card services from Visa, MasterCard, Maestro and Amex.

Shipping

In France and Germany we can only deliver products that can be packed as a parcel. Once you are on our French/German webshop you will only see products which can be delivered to these countries.

In the Benelux we can deliver our complete collection including furniture pieces.
All parcels are shipped with PostNL to all available countries. Once your order has been picked up from our warehouse you will receive an email with track and trace code to follow the delivery of your purchase.

Furniture pieces and the large products which can be delivered within the Benelux only, are processed by PostNL Extra@Home. Once your order has been packed by our DC, PostNL Extra@Home will get in touch with you by email to make a personal appointment for delivery of the product. This process may take longer than the indicated delivery time as stated on our webshop. The delivery time of a product is indicated on the product detail page and in the check-out. 
 

Guarantee

On products that you buy with us, the statutory warranty applies. This means that the product must be in good condition and should be expected to function in normal use.
When you receive an item which in your opinion this is not the case, we guarantee that we will find a fair and appropriate solution.

The Right to Return

We hope that you are happy with your purchase. Should this for some reason not be the case, then you can return your purchase without a problem.
This must be done within 30 days after the receipt of your order.

In the 'general conditions for distance contract for furniture shops', prepared by the CBW, you can read all about your rights and obligations when buying online.

You can only register your return via our online return portal.
Please ensure that the products are properly packed. You can best use the original packaging.
If we have received your return and once it has been approved, we will reimburse for the returned products within 14 days.

We are not charging you for making a return when using our online return portal.

For further questions we advise you to check our FAQ page.