- Always free shipping
- Professional styling advice
- 30 days free return policy
- Professional styling advice
- Always free shipping
- 30 days return policy free of charge
Frequently asked questions Consumer
Placing an order
Placing an order is very easy. Once you’ve made your choice, place your items in the shopping cart. From the shopping cart, you can place your order in 3 simple steps.
Almost all items can be delivered within a reasonable period of time. It’s possible that some items take a bit longer to arrive. In that case, you cannot add the item to your shopping cart just yet. Come back at a later time to order the items, when the delivery period falls again within a reasonable period of time.
No, not yet. We’re currently working on our website to make it even better. We will also install a notification system where you can leave your email address and receive a message when an item is back in stock.
No, not necessary. It’s possible to place an order as a ‘guest’. There are advantages of creating an account though: we will save your data for a next order, and you can follow the status of your order in the digital ‘My Account’ environment.
Yes, it’s possible to enter multiple delivery addresses. This way, we can deliver your order to the location most convenient.
No. But, as soon as you proceed to checkout, the items in your shopping cart are held for you to give you some time to complete your order.
Delivery
We deliver directly to customers in the Netherlands, Belgium, Luxembourg, Germany and France. In these and around 65 other countries, there are also other shops and online stores that sell POLSPOTTEN items. Please find some suggestions of webstores that sell a collection of POLSPOTTEN and ship to your country. You can send an email to webstore@polspotten.nl stating the item you would like to buy and your location. We will inform you about the nearest point of sale where you can purchase or order the POLSPOTTEN product.
When you place an order in the POLSPOTTEN web shop, you’ll receive an order confirmation with an indication of the date on which our logistics partner will deliver it to you. If all items in your order are in stock, you can assume that you will receive the items within 1 to 3 working days. After your order, you’ll receive a Track & Trace link by email, allowing you to follow the status of the shipment. On your order confirmation you can see when we can deliver the products. Please note that we only ship complete orders. Have you ordered (large) pieces of furniture? This part of the order is delivered by a specialised furniture carrier. They will contact you directly to arrange a delivery time. This may take a little longer than the indicated delivery time, but the product will be delivered to you with great care and placed exactly where you wish.
If your order does not concern larger furniture (sofas, armchairs, cabinets, etc.), your order will be delivered in one shipment by our logistical partner.
If your order only concerns larger furniture, it will be delivered in one shipment by our specialised furniture carrier.
If your order is a combination of both types of items, your order might be split and delivered in two ways.
If you ordered furniture, please take into account a slightly longer delivery time, as a specialised furniture carrier provides this delivery. They will contact you directly to arrange a delivery time. This may take a little longer than the indicated delivery time, but the product will be delivered to you with great care and placed exactly where you wish.
If your order only concerns larger furniture, it will be delivered in one shipment by our specialised furniture carrier.
If your order is a combination of both types of items, your order might be split and delivered in two ways.
If you ordered furniture, please take into account a slightly longer delivery time, as a specialised furniture carrier provides this delivery. They will contact you directly to arrange a delivery time. This may take a little longer than the indicated delivery time, but the product will be delivered to you with great care and placed exactly where you wish.
For all orders we deliver free of charge in the Netherlands, Belgium, Luxembourg, France and Germany.
Payment
With us, you can pay with the usual online payment options in the Netherlands, Belgium, Luxembourg, France and Germany. These are IDeal, Credit card, Bancontact and Sofort.
Unfortunately not. You can pay for your order directly in our web shop with the most commonly used payment methods in the Netherlands, Belgium, Luxembourg, France and Germany.
You can enter your discount code during check-out of your online order. The amount to be paid is immediately settled with this.
Our gift vouchers can only be used in our Brand Store, and not yet in our web shop.
Returns
If you are not satisfied with your purchase, you can return the product within 30 days of receiving your order. You can only register your return via our online return portal.
Please ensure that the products are properly packed. You can best use the original packaging.
If we have received your return and once it has been approved, we will reimburse for the returned products within 14 days.
Unfortunately, this is not possible at the moment, as our distribution centre is located at a different location than the Brand Store.
Exchange in store is possible if the item is in stock in our store. Please contact us so we can inform you whether the desired item is in stock at our Brand Store. Please make sure to bring the filled-in return form, so the exchange of product can be processed correctly.
Would you rather return your item in the store? No problem. Just make sure you bring the filled-in return form. After we have received your return in good order, we will refund the purchase amount to your account within 14 days after receipt of the returned item.
Not satisfactory
If you have received the wrong item, you can return the item within 30 days via our online return portal.
Did you buy your item at another sales point? Please contact this point of sale so they can assist you with further settlement.
Did you buy your item at another sales point? Please contact this point of sale so they can assist you with further settlement.
We’re sorry to hear that the order is not to your liking. Did you buy it in our web shop or Brand Store? Then you can return your purchase up to 30 days after receiving your order.
Did you buy your item at another sales point? Please contact this point of sale so they can assist you with further settlement.
Did you buy your item at another sales point? Please contact this point of sale so they can assist you with further settlement.
If the item unexpectedly shows defects, we will gladly help you to solve this as best we can. Did you buy the item in our web shop or Brand Store? Then you can return your purchase up to 30 days after receipt of your order.
Did you buy your item at another sales point? Please contact this point of sale so they can assist you with further settlement.
Did you buy your item at another sales point? Please contact this point of sale so they can assist you with further settlement.
Other questions
You can buy your favorite POLSPOTTEN items in our webstore if you live in The Netherlands, Belgium, Luxembourg, Germany and France. Are you living in another country, the chance is big that you can find our products at a local reseller. Please find some suggestions of webstores that sell a collection of POLSPOTTEN and ship to your country. You can send an email to webstore@polspotten.nl stating the item you would like to buy and your location. We will inform you about the nearest point of sale where you can purchase or order the POLSPOTTEN product.
Unfortunately, we don’t have the facilities at our distribution centre to gift wrap your order or add a personal card. If you would like to have something gift wrapped, you can always visit our store.
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